Our focus is complete customer satisfaction. Customers have the liberty to cancel their orders and request for a refund, if the payment has already been made, before the order is delivered. Our Policy for the cancellation and refund will be as follows:
For Cancellations please contact us either through our chat service or by dropping an e-mail at firstname.lastname@example.org
We will try our best to provide the best products and services to our customers.
In case any client is not completely satisfied with our products we can provide a replacement or refund. This requires that the customer raises a complaint regarding the same within 10 days from the date of delivery. The replacement or refund will only be issued once the item is returned to us with all the original packaging, tags, branding, etc. intact and the product unused. Replacements and refunds are only processed for products that arrive in a damaged condition or for products that have any type(s) of manufacturing defect. Any other reason for returning any product is not accepted due to hygienic concerns.
The refund will be provided either in the form of store credits, or you will be given the choice to exchange the product for a product of similar price value. Whether the product(s) or order qualifies for a replacement or for a return is under the sole discretion of adulttoys-india.com. The issuance of the amount and form of return is under the sole discretion of adulttoys-india.com, and we always ensure that the customer has a positive experience at our store. If you have any further queries regarding our refund policy, feel free to drop us a mail at adulttoys-india.com.